Passer au contenu
Fièrement indépendant | Frais de port gratuits au Royaume-Uni à partir de 75 £
Fièrement indépendant | Frais de port gratuits au Royaume-Uni à partir de 75 £

(Nous sommes là, au bout du fil ou pour discuter sur les réseaux sociaux... selon ce qui vous plaît)

Nous ne disposons pas d'un grand centre de contact client élégant, nous sommes un petit groupe de personnes avec de nombreux rôles différents, mais nous savons qu'il est important de nous contacter lorsque vous en avez besoin.

Pour les commandes et requêtes sur le Web ou en magasin, la meilleure façon de nous contacter est de nous envoyer un e-mail à

Veuillez prévoir jusqu'à 24 heures pour une réponse (hors week-end et jours fériés).

Par chat en ligne | Facebook | Instagram

Par chat en ligne | Facebook | Instagram

Pendant que vous êtes en déplacement, vous pouvez nous contacter via le chat en ligne sur notre site Web ou sur les réseaux sociaux. N'oubliez pas de saisir votre adresse email sur le chat afin que nous puissions vous recontacter.

Nous sommes actuellement disponibles du lundi au vendredi de 9h30 à 16h30 sur le chat et dans nos espaces sociaux.

Veuillez prévoir jusqu'à 24 heures pour une réponse (hors week-end et jours fériés).

The backbone to our decision-making - The Five S's

Whenever we make a decision about our sourcing, designs, pricing, suppliers and working practices it's essential that we keep our values at the heart of that process. With this in mind we consider these five S's that keep us honest and ensure that we never compromise on our values.

Human and Team Driven 

An idea, design or partnership has to be Sound, well thought through and have relevance and purpose. We work closely (human to human) with small batch manufacturers from the initial design and sampling process through to manufacturing and shipment to ensure our quality standards are never compromised. We use natural products to make thought through products with purpose and constantly monitor our impact, decision-making and outcomes.

Quality AND Cost Driven

If an idea is sound, it also has to make Sense financially. Our manufacturers need to be paid fairly, we need to cover our overheads and try to make a profit to help develop the business and you need (and no doubt want a fair price). With this in mind we made the decision to adopt the Direct to Consumer model. This means that we cut out the agents, the wholesale margins, the third-party profit line and keep our overheads down. Westmorland products go straight from our design team in Yorkshire to our manufacturers, back to us and then straight to you. We keep it simple and you benefit directly.

Genuinely Customer Centric 

We are led by the availability of natural materials, by demand, by skills and by design that is timeless, not trend led, just Slow and steady. Starting from the basics; the materials we work with. Sheepskin Leather and Suede are all bi-products of the meat-industry. Without which we would not be selling products made from them. We invest in them because of three BIG reasons. They are bi-products and would otherwise go to landfill. They have a large number of natural properties that synthetic materials do not have. They are plastic-free - instead of using a man-made and non-biodegradable material. We also work with wool and cork, both of which are natural and sustainable materials with considerable natural properties.

Timeless, yet relevant and playful

We are Steadfast in our vision and faithful to our vision and the products that we bring to you. We don't change the benchmark to bring prices down like many other large brands which results in a compromise in the quality of the product.

Some of the things we do not do are:

- substitute leather shoe linings with polyester

- line sheepskin footwear with sheepskin in the sole and using faux materials in the rest of the shoe

- use lower grade sheepskin and bonding them to cow suede to mask imperfections. Using lower grade sheepskin isn't an issue in itself - it's good to make use of what could otherwise be waste. Transparency is important though - if you are paying a premium for a pair of slippers, you want to know exactly what you are getting for your money. We use A grade veg tanned British Sheepskin and Double Face Spanish Merino in all of our Slippers.

Spanish Merino

A natural bi-product with hugely beneficial natural properties and characteristics