Delivery and Returns
UK Delivery
Free standard delivery (within 3-6 working days) via Royal Mail's 2nd class service or for larger packages a selected courier. Want the order a little quicker - we recommend Royal Mails 1st Class Service (within 1-2 working days*) on any purchase for £3.20, or a fully tracked Royal Mail service at at a cost of £4.60 - These can be added at the checkout.
Christmas 2021 Postage and Returns
Please see our information regarding Christmas returns and exchanges HERE.
International Delivery
International postage prices will be calculated at checkout based on the weight of your package. We offer three international shipping options: Regular tracked, Priority tracked and Express tracked (DHL).
Returns
If you’ve changed your mind about keeping your purchase, please complete the returns form that you received with your item, return it in its original condition* and we’ll exchange or refund it. Unless faulty, this should be within 14 days of receiving your order.
* we’d expect the item returned undamaged and unused with its original packaging and labels.
For international returns queries, call us on +44 1423 547526 or email us. Find out more about our refund policy including any exceptions.
For returns purchased at our shows and markets, please contact our Shows Team directly.