UK Delivery

Free standard delivery (within 7-10 working days*) via Royal Mail's 2nd class service or for larger packages DPD Local (2-5 working days). For peace of mind that you will receive your order in time for Christmas - we recommend Royal Mails 1st Class Service (within 3-4 working days*) on any purchase for £3.20, or a fully tracked Royal Mail service at at a cost of £4.60 - These can be added at the checkout.

*Please note: our delivery timeframe reflects the most up-to-date information from the Royal Mail. However, some orders may experience delays, partly due to COVID-19 restrictions and also as a result of the increase in online shopping this year.

Christmas 2020 Postage and Return Policy

International Delivery

Standard delivery for international deliveries is via Royal Mail International Tracked & Signed. Delivery times usually vary between 7 and 10 days but may take up to 28 days.

Larger items like pouffes and beanbags are not currently available for International Delivery.

Returns

If you’ve changed your mind about keeping your purchase, please complete the returns form that you received with your item, return it in its original condition* and we’ll exchange or refund it. Unless faulty, this should be within 14 days of receiving your order.

* we’d expect the item returned undamaged and unused with its original packaging and labels.

For international returns queries, call us on +44 1423 547526 or email us. Find out more about our refund policy including any exceptions.

For returns purchased at our shows and markets, please contact our Shows Team directly.